Sunnyvale and the towns around it - Mountain View, Los Altos, Cupertino, Palo Alto and the rest of the roughly thirty named areas in this service footprint - sit in a mild temperate climate with none of the deep freezes or heavy humidity swings that wreck openers elsewhere in the country. That's the good news. The bad news is that mild weather means an opener rarely fails from the outside in; it fails from the inside out, as it just gets old doing its job in a garage that never gets to retire it early.
With housing in this area built mostly between 1947 and 1987, median year 1964, a huge share of garages were fitted with openers designed for door weights and spring setups that are standard for that construction period - not for the heavier insulated doors or quieter belt-drive units many owners want to upgrade to now. Swapping in a modern opener on a frame built for a 1960s door means the installer has to match torque and travel settings to original hardware that was never designed with today's opener electronics in mind.